Refund policy
Her Season Co. Return & Refund Policy
We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Have all original tags attached
- Returned in its original packaging when possible
- Accompanied by proof of purchase
Starting a Return
To start a return, please contact us at:
Please include your order number and reason for the return request.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization may not be accepted.
For any return-related questions, please contact:
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Personal care items
If you have questions about a specific item before purchasing, please contact us.
Exchanges
The quickest way to receive a different size or item is to return the original item and place a new order once your return has been approved.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Items must be returned in the same condition they were received, with tags attached and proof of purchase included.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
